FAQ

Orr Cleaners offers professional laundry and dry cleaning services to residential and commercial clients. Read our FAQ below to find answers to your questions. If you don’t find answers to your questions here, send us an email and we will respond soon.

What Is Dry Cleaning?

Dry Cleaning is the process of cleaning clothes and textiles without using water. At Orr Cleaners we do not use perchlorethylene. We use natural petroleum solvents in a 5th generation dry cleaning machine to ensure the solvents are not lost into the atmosphere. We are well below the Environmental Protection Agency (EPA) standard for air pollution.

How Often Do You Filter Your Solvent?

Our solvent is distilled after every load.

How Should I Treat Stains?

It is not always possible to remove a stain completely. However, the chances are increased the sooner the stain is treated. First, you should blot the area with a clean dry cloth to remove excess grease or food from the fabric. Do not rub the stain as this will cause the stain to be absorbed in the fiber and may cause abrasion that cannot be removed. Never use soda water, over the counter stain removers, or an abrasive as this can set the stain and damage the fiber making it difficult for dry cleaners to remove the stain successfully. Always bring the garment to the dry cleaner, show them the location of the stain, and explain the cause of the stain. We will do the rest.

How Should I Treat Salt Stains?

Salt stains should not be allowed to remain on your clothes as they cause discoloration and damage to the fabric. Bring the textile to your dry cleaner as soon as possible and get the salt stain removed.

How Should I Treat Antiperspirant Stains?

Always allow enough time for your antiperspirant to dry before putting on your shirt or blouse. Antiperspirant contains high concentrations of aluminum chlorides which can damage fibres in cellulose fabrics such as cottons and silks. The longer antiperspirant remains in the fabric, the more likely damage will occur. Shirts and blouses should be dry cleaned or laundered frequently.

How Do Dry Cleaners Remove Stains?

Most stains must be removed prior to the cleaning process which is why it is so important that you point out any stains to your dry cleaner when you drop off your garments. You should also advise us what caused the stain (mustard, coffee, etc.). We use different chemicals to gently remove the stain depending on the cause of the stain. The cause of the stain, type of fabric, age of the stain and whether you pretreated the stain greatly determines our ability to remove 100% of the stain.

When Damage Occurs Whose Fault Is It Anyways?

While great care and consideration is given to all garments that are entrusted to us there is the chance that damage may occur. The responsibility of the damage will fall to either the dry cleaner, the manufacturer or the consumer depending on the cause of damage. Manufacturers, by law, must place accurate information regarding the care of the garment on their care labels. If the dry cleaner follows the label, and the consumer has done no wrong, the consumer’s recourse will be through the manufacturer. If the dry cleaner contravenes the care label without obtaining a release from the consumer, then the consumer’s recourse will be through the dry cleaner. If the dry cleaner contravenes the care label but obtained the consumer’s release prior to cleaning, then the consumer has no recourse against the dry cleaner or manufacturer.

Why Is It Recommended to Clean All Pieces of an Outfit Together?

Repetitive cleaning of one piece of an outfit without the entire outfit could eventually result in variations of the colour among the different pieces. The piece that is cleaned more frequently may also wear at a different rate which will be noticeable when wearing the pieces together. Some manufacturers use fluorescent dyes to increase the whiteness of an off-white fabric or the brightness of a coloured fabric. Over time certain fabrics may lose fluorescent dyes as they are cleaned.

Why Did Only One Piece of an Outfit Change Colour?

If a manufacturer uses two different dye lots or different fabrics in the manufacturing of the garment it’s possible for one piece to change colour. Some manufacturers have different factories making the different parts of the outfit which could also result in different fabrics being used with different dyes.

Tips on Garment Care

Always read the care label and follow the instructions. Allow perfumes, deodorants, or antiperspirants to dry before putting on your clothing. These items can affect the dyes in your clothing and may weaken the fibers. It is recommended to wear a shirt, blouse or dress only once before washing to prevent the buildup of perspiration stains. Pay attention to watches and jewelry worn on wrists. These items can accelerate the wearing out at the ends of the cuffs or may catch the fabric resulting in a hole. As can rubbing elbows on a desk and other friction contact.

What Is the Life Expectancy of a Shirt?

The average life expectancy of a shirt is between 35 to 50 washings which are about 2 years.

Why Is Some Colour Loss Only Apparent after Dry Cleaning?

There are many substances that can remove the colour from fabric or even change the colour. For instance, alcohol from hair spray, perspiration can react with dyes in garments, being splashed with cleaning chemicals or pool chemicals. Often this type of damage is not noticeable until after cleaning the garment. If you are splashed with a cleaning solvent, for instance, and the solvent dries without being dabbed or rubbed the solvent may have loosened the colour but when dried looks intact. When the article is cleaned the chemical along with the loosened colour will be washed away in the cleaning process leaving behind a spot that wasn’t there when you dropped the garment off.

Should I Remove the Care Labels?

You should never remove care labels. The Textile Labelling Act is a criminal statute relating to the labelling, sale, importation and advertising of consumer textile articles. It requires that textile articles bear accurate and meaningful labelling information to help consumers make informed purchasing decisions. The Act prohibits false or misleading representations and sets out specifications for mandatory label information such as the generic name of each fibre present, the dealer's full name, the appropriate care of the garment, etc.

 

When cleaning your garments, the dry cleaner relies on the labels to accurately determine how stains can be treated, whether a garment can be dried or must be hung, as well as the type of cleaning that is appropriate for the garment. By removing the care label, you may be limiting the cleaner’s ability to treat the garment properly. In some instances, you may be asked to sign a release limiting the dry cleaner’s liability.

Signing Releases for Beaded or Fancy Garments

Care labels on garments apply to the entire construction of a garment, including any trim, sequins, or beading (the “Beading”) on the garment. In many cases the manufacturer puts the Beading on the garment after the label has been affixed to the garment, and therefore, the cleaner can never be 100% sure that the label includes the cleaning method suitable for the Beading. Because of this the dry cleaner will proceed with caution, as he can never be sure the Beading will survive the cleaning process. Testing of the Beading for solvent solubility is not always fool proof, the Beading could still dissolve, lose their lustre, break or crack even though they tested safe for the dry cleaning solvent. As professionals, we ask the customer to sign a release to ensure the customer is fully aware of the risks involved in cleaning the garment with Beading and confirming that they wish us to proceed.

What to Look for When A Garment Has Trim Or Beading

Be cautious of care labels that say "Exclusive of Trim" and check that the trim is sewn down, not glued. Glue will dissolve in dry cleaning solvent. Look for trim with well bound edges. This will prevent the trim from premature damage. Check to see that the trim is tightly sewn down to prevent it from coming off. Polystyrene beading and trim can dissolve in dry cleaning solvent. Vinyl and leather trims can stiffen, pucker, peel, and/or crack. Foil backed crystals may lose their lustre and become cloudy. Some sequins are hand painted and will lose their colour during the dry cleaning process.

 

If you are purchasing a garment that instruct you to “professionally spot clean only”. The manufacturer is indicating that the trim or Beading may be glued or that the Beading will be damaged in the dry cleaning process. Most often these garments can still be successfully cleaned by a dry cleaning professional, however, you will be required to sign a Release Form limiting the cleaners liability.

Can I Store My Cleaning in the Clear Plastic Bags?

The clear plastic bags are called Poly Bags. Never store items in the Poly Bags as they can retain moisture resulting in stains. Remove the Poly Bags as soon as you get the garments home. Garments should be stored away from direct sunlight and moisture. A dry, dark closet is best.

 

Store garments in a cool, dry place. Clean and dry garments completely before storage. Mildew is caused by moisture. Insects are attracted to stains. Do not store garments in direct light because the garments could fade. Use moth balls to deter insects. Do not store items near a furnace, heater or in the garage because the fumes could cause fume fading on the garments. This type of damage is irreversible. Do not store garments in plastic. The moisture from the relative humidity in the atmosphere can form on the inside of plastic bags and lead to yellow stains on a garment. Use a sheet to keep the dust off.

When I Dry Cleaned My Drapes They Came Back With Holes That Weren’t There Prior to Cleaning

When drapes or other garments are exposed to direct sunlight on a continual basis they can develop something we refer to as Sun Rot. Sun Rot can cause serious weakening of fibers and may not be detected or apparent to the naked eye until the item has been cleaned at which time it can fall apart, shred, and/or have holes appear in the fabric.

Brown Marks on the Lining of Curtains

The brown marks on the lining of your curtains are most likely water marks caused by a damp window. The water marks can sometimes be found on the lining or sometimes on the curtains themselves. These marks will not come out in dry cleaning but will likely come out if wet cleaned. We have both dry and wet cleaning available.

How Do I Wash Rubber Backed Curtains?

Rubber backed drapes or curtains can be wet cleaned or dry cleaned depending on the manufacturer’s instructions. They should be hung to dry or put in a cool dryer. Regardless of how careful you are there is still a tendency for the rubber backing to stick together or peel off.

What Is Wet Cleaning?

Wet cleaning is another tool used by professional dry cleaners to remove soils from garments using water as a medium. Wet cleaning machines have computer controls that precisely control water level, temperature and mechanical action. It uses specially designed detergents and additives to minimize the potential for adverse effects.

Orr Cleaners

Main Address:

Dry Cleaning and Laundry Plant
1292 Commissioners Road West
London, ON, N6K 1E1

Dry Cleaning and Coin Laundry

(Shoppers Drug Mart parking lot)
88 Front St. E., Strathroy
ON, N7G 1Y6
Phone: 519-245-6325

Dry Cleaning Depot

(Long & McQuade parking lot)

 745 Fanshawe Park Rd. W.

London, ON, N6G 5B4

 Phone: 519-471-8072

Service Area

  • London

  • Lambeth

  • Strathroy

  • Komoka

  • Delaware

  • Kilworth

  • Poplar Hill

  • Coldstream

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